SHIPPING POLICY

Customs and Duty Information:  

At Peacock Watches Industry Co.,Ltd, we diligently strive to offer a seamless shopping experience to our esteemed customers. Please take note of the following pertinent details regarding import taxes and duties:

1. Import Tax and Duties Responsibility: Kindly be aware that we do not assume responsibility for or cover any import taxes, customs duties, or related charges imposed by the customs authorities of your respective country. As the valued customer, it is your responsibility to settle these charges. Furthermore, accurate customs declarations will be prepared under the provided billing details for invoicing purposes.
2. Compliance with Customs Regulations: We steadfastly adhere to customs regulations by meticulously disclosing product value and details. Any attempt to manipulate or misrepresent information is strictly forbidden and will be considered fraudulent.
3. Warning: Consequences of Non-payment: Failure to fulfill the requisite import fees may result in the confiscation or return of the product by the customs authorities. In such instances, regrettably, no refund will be issued, and any associated costs pertaining to return shipping or customs fees will be the sole responsibility of the customer.
4. Assistance and Information: For guidance on customs procedures or import regulations, we kindly advise reaching out to your local customs authorities or seeking professional advice.

 

Processing and Shipping Information:

We highly value your satisfaction and are committed to facilitating a seamless order processing and shipping experience. Kindly take note of the following salient details:

1. Processing Information: When finalizing your order and providing the delivery address, you will notice the option for complimentary shipping. The majority of orders qualify for this complimentary service, and they will be processed within a span of 2-5 working days. We prioritize swift delivery of your order. Orders eligible for free shipping will be dispatched via ground transportation, incurring no additional charges.
2. Shipping Methods: While we offer complimentary shipping, we retain the right to select the specific shipping method for your order. Our primary carriers are DHL, and all parcels are meticulously tracked for your convenience. Please anticipate that orders shipped via DHL may require up to 15 days for door-to-door delivery.
3. PO Box Addresses: We regret to inform you that we are unable to ship to addresses designated as PO boxes.
4. For customs declaration accuracy and prevention of fraudulent activities, it is imperative that the billing and shipping addresses correspond. In the event of a discrepancy, a refund will be initiated for your order.
5. Ensuring Successful Residential Deliveries: To facilitate successful residential deliveries, we highly recommend registering your private recipients at www.ondemand.dhl.com. This platform empowers them to select preferred delivery options, including non-contact delivery, thereby ensuring a convenient and tailored experience.
    
    

​ Return and Exchange Policy:

 
As International Orders, in the event of receiving a damaged or missing item in an international order, it is imperative to initiate and conclude an insurance claim prior to receiving compensation or a replacement. Kindly contact us at https://www.peacockwatches.com/contact within five business days of delivery to initiate the claim process. It is crucial to retain the shipping box, as our insurance company may require inspection. In the case of non-receipt of the item, we must observe a waiting period of 45 days from the shipment date before initiating an insurance claim.
 

Returns Policy:

 
To qualify for a return, the item must be unused and in its original condition, with intact packaging. A receipt or proof of purchase is required. Refunds may not be applicable for engraved watches and items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.
 
Return Merchandise Authorization: All returns necessitate a Return Merchandise Authorization from peacockwatches.com. Certain items may have a limited return policy (please refer to the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packaging materials must be in new condition to avoid refusal of the returned merchandise or restocking fees ranging from 10% to 25% for used or damaged items.
 
Refunds (if applicable): Upon receipt and inspection of the returned item, an email notification will be sent to you, indicating the approval or rejection of your refund request. If approved, the refund will be automatically credited to your credit card or original method of payment within a specific timeframe.
 
Change-of-Mind Purchases: For change-of-mind purchases, if you have already paid for an item that has not yet shipped and you want a refund, please note that a processing fee of 2.9% will apply. This fee will be deducted from your total refund amount.
 
Late or Missing Refunds (if applicable): If you have not yet received your refund, please first check your bank account. Subsequently, contact your credit card company, as there may be a processing delay before the refund is officially posted. If necessary, reach out to your bank, as there is often a certain processing time for refunds to be posted.
 
Should you have followed these steps and have not yet received your refund, please contact us at vip@peacockwatches.com.
 
the Special Orders section (if applicable): Only items purchased at regular price are eligible for refunds. Unfortunately, sale items cannot be refunded.
 

Exchanges Policy:

Exchanges will only be processed for items that are defective or damaged. If you need to exchange the item for the same product, please send us an email at vip@peacockwatches.com and ship the item to our official return address.

Return Address:

To return your product, please mail it to: vip@peacockwatches.com
 
You will be responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
 
The time it takes for the exchanged product to reach you may vary depending on your location.
 
For items with a value exceeding $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.